Contact Us

We’re here to help.

Whether you have a question about your order, need help with a return, want product guidance, or just want to reach out, the alvea team is happy to support you.

Get in touch

For all customer support questions, please email us at:

support@alveapatch.online

To help us assist you faster, please include your order number if your message is related to an order, shipping update, return, refund, or product issue.

What can we help with?

You can contact us for:

• Order questions

• Shipping updates

• Return and refund support

• Damaged, defective, or incorrect products

• Product usage questions

• Hydrocolloid acne patch guidance

• General acne-care product questions

• Website or payment issues

• Brand or collaboration inquiries

Order support

If you are contacting us about an order, please include:

• Your full name

• Order number

• Email address used at checkout

• A short description of the issue

• Photos or videos, if your product arrived damaged or incorrect

This helps us review your request quickly and provide the best solution.

Response time

We aim to respond to customer support emails as quickly as possible.

During product launches, sales, holidays, or high-volume periods, response times may be slightly longer. Thank you for your patience while our team reviews your request.

We’re here for your skin

At alvea, we know breakouts can feel frustrating. Our goal is to make acne care feel simple, supportive, and confidence-friendly.

Whether you need help choosing a product or have a question about your order, we’re always happy to help.